Social Media Listening & Responding

We are here to lend a listening ear

Whether the conversation is on or off of your official social media sites, we go looking for
the conversation and engage with customers.

Social Media & Customer Relationship Management Service

We use Hootsuite and other tools to help us listen to conversations about your brand and organization and have a dedicated team of customer service reps. to respond to them.

The team is based in Trinidad and checks for posts/mentions every 2 hours between 8:00 a.m. and 11:00 p.m. and conducts spot checks 4 times per day on Saturdays and Sundays. This is our standard offering but we can tailor a package to suit your needs. We handle or have handled social media listening and responding for the following clients for over 4 years:

social listening client
social listening client
social listening client
social listening client
social listening client
social listening client
social listening client
WebFX Partner - Toucan

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