Social Media Listening & Responding
We are here to lend a listening ear
Whether the conversation is on or off of your official social media sites, we go looking for
the conversation and engage with customers.
We use Hootsuite and other tools to help us listen to conversations about your brand and organization and have a dedicated team of customer service reps. to respond to them.
The team is based in Trinidad and checks for posts/mentions every 2 hours between 8:00 a.m. and 11:00 p.m. and conducts spot checks 4 times per day on Saturdays and Sundays. This is our standard offering but we can tailor a package to suit your needs. We handle or have handled social media listening and responding for the following clients for over 4 years:
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